Phase 3: Restructure
Define who will be responsible for the new processes
Determined greatly by the current talent within your team, we help identify what is missing from your organization to take it to the next level.
Perhaps your customers are looking for a line of products you presently do not sell, but have the capability of doing so. It may be time to hire a gifted individual to develop and manage your customer’s buying experience. Perhaps your
return policy is not up-to-par with your competitors due to a lack of resources.
The end result of this phase of the process is to gain your customers loyalty by identifying their complaints and addressing them one by one. By accomplishing this, we will be able to create an action plan for each individual in your team to oversee.
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